Purchase Protection Details

1. Coverage Duration: MUSE Purchase Protection offers coverage plans for a duration of one year, three years, or a lifetime from the date of purchase.

2. Deductible: Depending on the nature of your claim, a deductible amount of 25% the cost of jewelry will be applicable to each claim made under this policy.

3. Replacement: a. Replacement: In the event of damage or loss, the policyholder has the option to have the jewelry repaired or replaced with an item of equal value and quality.

4. Claim Process: a. Notification: In the event of a covered incident, the policyholder must notify our customer support within 5 business days by email (support@musecustomjewelry.com). b. Documentation: Required documentation includes the original purchase receipt, clear photos of the jewelry, a police report in the case of theft, and a detailed description of the incident. c. Claim Assessment: Claims will be promptly assessed based on the provided documentation, and a decision will be communicated within 10 business days.

5. Exclusions: This policy does not cover: a. Jewelry damage resulting from wear and tear, improper handling, or negligence. b. Loss or damage due to war, terrorism, or nuclear events.

6. Renewal: Policyholders have the option to renew their coverage at the end of each month or 1-3 year term.

6. Customer Support: a. For inquiries, claims, or assistance related to the insurance plan, customers can reach our dedicated insurance support team via email (support@musecustomjewelry.com). b. Our team is committed to providing timely and informative responses to ensure a smooth insurance experience.

7. Pricing and Payment: a. The one-time payment for one year of coverage is $22.99. The recurring payment for one year is $1.99. b. The one-time payment for three years of coverage is $68.99. The recurring payment for one year is $1.99. c. Lifetime coverage doesn't offer a one-time payment option. The recurring payment for lifetime coverage is $2.99. d. Payment is due at the time of purchasing the insurance plan through our online platform.

By enrolling in our jewelry protection plans, our customers can enjoy the peace of mind that comes with knowing their cherished pieces are protected against unforeseen events. We are committed to delivering a seamless jewelry insurance experience and safeguarding your valuable investments.